MAKSIMALISASI NILAI PERBANKAN SYARIAH MELALUI TEKNOLOGI PELAYANAN NASABAH TERKINI PADA PT. BANK NEGARA INDONESIA SYARIAH CABANG LHOKSEUMAWE

Lianti Lianti, Nursyidah Nursyidah, Luisha Maizura

Abstrak


Abstract : This study aims to determine the maximum value of sharia banking which is included in the company's development strategy required by the Indonesian Bank. Banking business as high level if bussiness in competence for product and supply needs an effective development strategies to win the competition. The purpose of the study was to determine the development of technology, especially customer service associated with the financial capacity of Islamic Banking to meet the demand for these tecnologies in order to create added value for islamic banking and achieve an index of customer maximum satisfaction and analysis of the value of customer satisfaction for banking service. Result from this study is the customer wants maximum service such as guarantees for customer complain, the technological development of Islamic Banking which is not rated maximally, and the development of the technology, whereas the financial analysis of Islamic Banking is able to develop the technology.

Keywords: Banking Technology, Value Banking, Customer satisfation index


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Referensi


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DOI: http://dx.doi.org/10.30811/ekonis.v19i1.580

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